NewDays Privacy Policy
NewDays offers Telehealth access to clinicians. Click here to see our clinical Notice of Privacy Practices.
NewDays, Inc. (“NewDays,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users of our Services (“Users”). It applies both to our users who will be engaging with our therapeutic Services and to their caregivers that interact with our Services. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
Information We Collect
A. Information You Provide to Us.
Registration and Account Information. When you sign up for an account for yourself, we ask you for information such as your name, email address, and general location information. You may also choose to provide us with contact information for your caregiver; if you choose to do so, we will collect the caregiver contact information you provide. If you are a caregiver creating an account for someone else, we will ask you for information such as the intended user’s name, email address, and general location information, as well as for your name and email address.
Insurance Information. We will collect any information you provide us related to your insurance plan, such as your insurance provider and policy number.
Questionnaires. We collect information that you provide if you respond to one of our questionnaires asking about your mental and emotional state.
Communications. If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When you communicate with us online, third party vendors receive and store these communications on our behalf. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, and your Device Information (described below), to learn how to deliver a better customer experience and improve our Services.
Waitlist. If you sign up for our waitlist, we will collect your email address.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. If you apply through a third party service, we will collect the information you make available to us through that service.
Payment Information. If you make a payment on our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
B. Information We Collect When You Use Our Services.
AI Session Information. When you engage with our AI agent, we will record your interaction with the AI agent. This recording is used to create a transcript of the conversation and an associated conversation summary, which will be provided to your therapist, and for product improvement purposes.
Device Information. We receive information about the device and software you use to access our Services, including IP address, device type, device identifiers, web browser type and version, and operating system version.
Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, referrer information (the website you visited before coming to our Services), the dates and times of your visits (including any therapy sessions you participate in via the Services), and the purchases you make.
Prompts and Outputs. Our Services allow you to submit text, audio, images, video, documents, and other materials to the Services (“Prompts”) when you engage with our AI agent, which generates responses based on your Prompts (“Outputs”). We will collect any information you choose to provide in your Prompts and this information may be reproduced in the Outputs.
Messages to Therapists. When you communicate with your therapist or clinic through our Services, we and our third-party partners receive the content of the messages you send and receive and information about those messages, such as when it was sent or received.
Information from Cookies and Other Tracking Technologies. We and our third-party partners collect information about your activities on our Services using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics and security partners, may also use these technologies to collect information about your online activities over time and across different services.
How We Use the Information We Collect
We use the information we collect:
To provide, maintain, improve, and enhance our Services;
To train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Services;
To personalize your experience on our Services;
To understand and analyze how you use our Services and develop new Services;
To communicate with you and provide customer support;
For marketing and advertising purposes;
To generate anonymized or aggregate data that we may use for any lawful purposes such as to publish reports;
To send you text messages and push notifications;
To facilitate transactions and payments;
To find and prevent fraud and abuse, and respond to trust and safety issues;
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
How We Disclose the Information We Collect
Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.
Therapists. When you engage in a therapy session via our Services, you are disclosing information to your therapist. Another clinician may also sit in on the session for training purposes.
AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services that provide backend support for our Services.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Your Choices
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional email messages from us, you will continue to receive administrative messages from us. You can opt out from our promotional SMS messages by replying “STOP” to our message.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information
You can update your account information through your account settings.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at privacy@newdays.ai.
Last Updated: 3.26.2025
Notice of Privacy Practices
This Notice of Privacy Practices (“Notice”) is effective as of: 3.14.2025
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice describes how ExtraYears Psychology California, P.C. ("ExtraYears"), providing health care on behalf of NewDays, Inc., may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information that we maintain. Upon your request, we will provide you with any revised Notice. You may request the revised version of our Notice by accessing our website at https://www.newdays.ai/ or by contacting us using the contact information below.
Note that certain types of protected health information, such as mental health information, may be subject to special confidentiality protections under applicable state or federal law. To the extent that any federal and/or state laws are more stringent than the provisions of this Notice, we will comply with the more stringent requirements.
Ways We May Use and Disclose Your Protected Health Information Without Your Authorization and Without Providing you the Opportunity to Agree or Object.
The following are examples of the types of uses and disclosures of your protected health information that we are permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by us.
Treatment, Payment, and Healthcare Operations
Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider.
Payment: Your protected health information will be used and disclosed, as needed, to obtain payment for your health care services provided by us or by another provider. This may include the disclosure of your protected health information for certain activities that your health insurance plan may undertake before it approves or pays for the health care services we recommend for you such as: making a determination of eligibility or coverage for insurance benefits, reviewing services provided to you for medical necessity, and undertaking utilization review activities. For example, we may disclose your protected health information to your health insurance plan to obtain payment for your care.
Health Care Operations: We may use or disclose, as needed, your protected health information in order to support the business activities of our practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training, licensing, and conducting or arranging for other business activities. For example, we may use your protected health information to manage your treatment and services and to contact you about appointments or test results.
Other Permitted or Required Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Agree or Object.
We may use or disclose your protected health information in the following situations without your authorization or providing you the opportunity to agree or object. These situations include:
Disclosures to Business Associates: We may share your protected health information with our third-party “business associates” that perform various activities (for example, billing or transcription services) for our practice. Whenever an arrangement between us and a business associate involves the use or disclosure of your protected health information, we must have a written contract with them that contains terms that will protect the privacy and security of your protected health information.
Treatment Alternatives and Health-Related Benefits and Services: We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you.
As Required By Law: We may use or disclose your protected health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. You will be notified, if required by law, of any such uses or disclosures.
Public Health: We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. For example, a disclosure may be made for the purpose of preventing or controlling disease, injury, or disability.
Health Oversight: We may disclose your protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies that oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.
Abuse or Neglect: We may disclose your protected health information to a public health authority that is authorized by law to receive reports of abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.
Legal Proceedings: We may disclose your protected health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), or in certain conditions in response to a subpoena, discovery request, or other lawful process.
Law Enforcement: We may disclose your protected health information for law enforcement purposes, so long as applicable legal requirements are met. These law enforcement purposes include (1) pursuant to process and as otherwise required by law, (2) for identification and location purposes, (3) in response to a law enforcement official’s request for information about an an individual who is or is suspected to be a victim of a crime, (4) suspicion that death has occurred as a result of criminal conduct, (5) good faith belief that a crime occurred on the premises of our practice, and (6) medical emergencies related to a crime.
Research: We may disclose your protected health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your protected health information.
Criminal Activity: Consistent with applicable federal and state laws, we may disclose your protected health information, if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. We may also disclose protected health information if it is necessary for law enforcement authorities to identify or apprehend an individual.
Special Categories of Information: In some circumstances, protected health information related to certain disease states or illnesses may be subject to other federal and state law restrictions that may limit or preclude some uses or disclosures described in this notice. For example, there may be special restrictions on the use or disclosure of mental health records.
Ways We May Use and Disclose Your Protected Health Information Without Your Authorization that Require Providing You the Opportunity to Agree or Object.
Unless you object, we may disclose to: (i) a member of your family, (ii) a relative, (iii) a close friend or (iv) any other person you identify, your protected health information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment.
We may use or disclose your protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your general condition.
Uses and Disclosures of Protected Health Information Based upon Your Written Authorization:
Any other uses and disclosures of your protected health information will be made only with your written authorization, including (i) uses and disclosures of your protected health information for marketing purposes, unless an exception applies; and (ii) disclosures that constitute the sale of your protected health information. You may revoke this authorization in writing at any time. If you revoke your authorization, we will no longer use or disclose your protected health information for the reasons covered by your written authorization. Please understand that we are unable to take back any disclosures already made pursuant to your authorization and prior to receiving your revocation.
Uses and Disclosure of Protected Health Information Based Upon Valid Attestation.
Uses and disclosures of your protected health information potentially related to reproductive health care, including healthcare oversight activities, judicial and administrative proceedings, law enforcement purposes, or corners and medical examiner purposes, will be made only with a valid attestation. For example, if a federal agency asks for your protected health information potentially related to reproductive health care for law enforcement purposes, we may only disclose that information with a valid attestation.
Prohibitions from Using and Disclosing Your Protected Health Information.
The following are examples of uses and disclosures of your protected health information that we may not make. These examples are not meant to be exhaustive.
Investigations. We are prohibited from using or disclosing your protected health information to conduct a criminal, civil, or administrative investigation into any person for the mere act of seeking, obtaining, providing, or facilitating reproductive health care. For example, we may not provide your protected health information to assist a federal agency in investigating whether you sought reproductive health care.
Impose liability. We are prohibited from using or disclosing your protected health information to impose criminal, civil, or administrative liability on any person for the mere act of seeking, obtaining, providing, or facilitating reproductive health care. For example, we may not disclose protected health information to assist a third party in seeking legal claims against you for obtaining reproductive health care.
Identification purposes. We are prohibited from using or disclosing your protected health information to identify any person for investigations and imposition of liabilities as described above. For example, we may not provide your protected health information to assist a federal agency in its investigation to identify whether you sought reproductive health care.
Your Rights.
The following is a description of your rights with respect to your protected health information and a brief description of how you may exercise these rights. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your protected health information.
Right to Access. You have the right to inspect and copy your protected health information, with the exception of psychotherapy notes, information compiled in anticipation of litigation, and/or if providing you with such access will endanger your life or physical safety. You may obtain your medical records that contain medical and billing records and any other records that we use to make decisions about you. To the extent feasible, access or a copy of your medical information will be provided to you in the form or format that you request, including an electronic form or format if we maintain your medical information electronically. As permitted by federal or state law, we may charge you a reasonable fee for a copy of your records.
We may deny your request to inspect and copy your medical records in certain limited circumstances. If you are denied access to your medical information because of a threat or harm issue, you may request that the denial be reviewed. A licensed clinician chosen by us will review your request and the denial. The person conducting the review will not be the person who denied your request, and we will comply with the outcome of the review.
Please contact us using the contact information below if you have questions about obtaining access to or inspecting your medical record.
Right to Request a Restriction. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or health care operations. To request a restriction, you must submit your request in writing to the email address listed below. We are not required to agree to your request, except if you have paid for services out-of-pocket in full and ask us not to disclose your protected health information related solely to those services to your health plan for payment or health care operations purposes. If we agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction unless it is needed to provide emergency treatment. Please discuss any restriction you wish to request with your clinician or by contacting us using the contact information below.
Right to Request Confidential Communications. You have the right to request confidential communications from us by alternative means or at an alternative location. We will accommodate reasonable requests. We may condition this accommodation by asking you for information as to how payment will be handled or for an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request to us using the contact information below.
Right to Request an Amendment. You have the right to request that we amend your protected health information, for so long as we maintain this information, if you feel that the information we have about you is incorrect or incomplete. You must provide a reason to support your request for an amendment. We may deny your request if it is not in writing or if it does not include a reason supporting the request. In addition, we may deny your request if you ask us to amend information that:
Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
Is not part of the medical information kept by or for us;
Is not part of the information which you would be permitted to inspect and copy; or
Is accurate and complete.
If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact us using the contact information below to request amendment or to ask questions about amending your medical record.
Right to an Accounting of Disclosures. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information for the six (6) years prior to your request for the accounting. This right applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice. Your right to an accounting of disclosures excludes disclosures we may have made to you if you authorized us to make the disclosure, to family members or friends involved in your care, for notification purposes, for national security or intelligence, to law enforcement or correctional facilities, or as part of a limited data set disclosure. You may receive one free accounting during a twelve month period. If you request more than one accounting, you may be charged a reasonable fee. We will notify you of the cost involved, and you may choose to withdraw or modify your request at that time before any costs are incurred.
Right to Obtain a Copy of this Notice. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice electronically.
Redisclosures of Protected Health Information
It is important to understand that any protected health information we disclose pursuant to this Notice may no longer be protected by privacy laws and may be subject to re-disclosure by the person or organization receiving the protected health information.
Complaints
You may complain to us or to the Secretary of the Department of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying us at the email address below of your complaint. We will not retaliate against you for filing a complaint. You can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf.
Contact Information
We may be contacted via phone at (206) 801-1621 or via email at privacy@newdays.ai if you have any questions related to this Notice.